• Millennial Strategy Group @ Kaiser Permanente

  • Teaching design thinking to hospital staff

  • Strategy presentation - Office of CEO Kaiser Permanente

  • Leading synthesis with Kaiser Permanente Care Institute partners

  • KP’s Innovation Consultancy Team

  • Nurses diving into our interactive insights @ Kaiser Permanente

  • Nurses diving into our interactive insights @ Kaiser Permanente

  • Harvard Business Review Article

  • Designing with Nurses

  • Research on MedSurg unit

  • Presenters @ Design Conference in Bilbao Spain

  • Launching into research on ICU floor with Abbe Don @ IDEO

  • Leadership presentation @ IDEO

  • Patient + Doctor Role Playing - research @ IDEO

Key Skills

HCD Innovation Process (Design Thinking)
Digital Product Development (Research & Design)
People & Culture Development (Employee Experience)
Communication/Visual Design (Storytelling)
Analytical & Conceptual Thinking
Behavior Design
Health & Wellness



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Experience

Bayer Pharmaceuticals [Jan 2022 - Feb 2024]
Digital Product Research + Strategy Leader

Kaiser Permanente [ 2020-2021 ]
Experience & Engagement Manager, Dept of Diversity, Equity, and Inclusion (DEI)

Kaiser Permanente [ 2015-2020 ]
Co-Founder Employee Experience Dept, Office of the CEO

Kaiser Permanente [ 2010-2014 ]
Design & Researcher Lead, Innovation Consultancy

IDEO [ 2008-2010 ]
Design Research Lead

Education

Yale University – Executive Education: Business Certificate
Kaiser Permanente – Performance Improvement Certificate
Art Center College of Design – MFA Media Design
Pacific Northwest College of Art – BFA Honors Design

Speaking Engagements

EPIC Conference, 2023 Speaker: "What Happens When You Find No One?”

Youth Tech Health Conference, 2021 Speaker: "Designing a Trusted Online Space for Teens"

HxD Health Experience Design Conference, 2021 Speaker: "Building Digital Health Products That People Trust - Heard: Designing a Trusted Online Space for Teens”

Society for Imaging Informatics in Healthcare, 2016 Guest Speaker

National Healthcare Innovation Summit, 2013 Guest Speaker

Bilbao's Design Thinking & Innovation in Healthcare Conference, 2012 Workshop Presenter

Publications

The Permanente Journal, 2014
"Designed for Workarounds: A Qualitative Study of the Causes of Operational Failures in Hospitals"

Harvard Business School, 2013
Organizational Factors that Contribute to Operational Failures in Hospitals

Academy of Management Meeting, 2012
Best Paper Proceedings: "Readiness through Interconnectedness:
A Qualitative Study of Hospitals' Internal Supply Chains"

EPIC Proceedings, 2012
“Interactive Insights & Artifacts”